Frequently Asked Shop Questions
Find answers to questions about our customer accounts, how to purchase and access your products and how to join our webinars.
No, unfortunately, Guest accounts are not available anymore.
You can register and customer account with The Power Path at https://thepowerpath.com/account-management/. You need to choose a username, password and use a valid email address.In addition, you can choose to create an account at the time of purchase on our checkout page.
- All communication will be sent to that email address, so check for potential spelling mistakes.
- If you have multiple email addresses, use only one of them and take note. Fixing multiple email address accounts involves deleting accounts and can cause in the loss of historical orders and access to some data.
- Be aware that your chosen username cannot be changed anymore once the customer account is created. We recommend using your email address as your username to make it easy to remember and recover your account.
- Use a secure password and save it somewhere out of reach of others.
- Account sharing is not permitted on the Power Path website and may result in your account being deleted.
If the system shows an error message reading “An account is already registered with your email address,” you may have used this address before, and an account has already been created. Don’t worry if you don’t know the password. If you have access to that email account, you can request a new password, and an email with a password-reset link will be sent to you. Please make sure to use this existing customer account rather than creating a new one!
In this case, the username is already in use by another customer, and you have to choose a different one. We recommend using your email address to make things easy to remember.
If your password doesn’t work anymore, click on the link for Lost your Password. Enter your information, and you will receive an email to reset your password. (Check your spam filter and be sure to safe list all the emails from the Power Path)
You can only have one account for your email address. While you can create an additional account with a different email, we strongly discourage you from doing so. We cannot merge two separate customer accounts, so your products would be split across multiple customer and email accounts, which will cause communication errors, confusion, and may result in the loss of data if we are asked to delete an account.
In your customer account, go to the section Account Details. Here you can change your name and email address.
In your customer account, go to the section Addresses. Here you can change your billing and shipping address.
Unfortunately, you cannot change your username once you’ve created it. So choose wisely! We recommend using your email address as your username to make it easy to remember and recover your account.
Purchasing and accessing products
Below are answers to some of the commonly asked questions we receive about buying, accessing products on our website.
You can pay either with your credit card using our secure gateway or via PayPal’s gateway. You can also use the protected PayPal services when you do not have an account with them. They will process your credit card payment on their secure site if you prefer.
Digital – or virtual – products are provided online and are instantly available upon your purchase. No shipping and no waiting times. These products can be videos, audio files or whole courses for you to partake in your own time. However, note that some products have a limited time availability online. (For example, The Monthly Support Audio will only be available for three months.)
All your digital products can be accessed through your order confirmation or directly through your customer account. Your order confirmation is sent to you via email and each order is also listed in your customer account.
You can either watch your videos / listen to your audio files directly through your browser or download the files to your device.
To listen to your audio files (i.e. the Monthly Support), go to the downloads section in your customer account. All your products are listed under the month when they were purchased. You can choose to either play them directly in your browser or download the MP3 file to your device so you can listen to it via your personal Media Player.
If you would like to retain access to monthly support audio beyond the 30 day period they are available you can download them to your device.
To start your online courses, go to the My Courses section in your customer account. You can start your new course, pause at any time and review your course status. There are additional tabs to separate your courses into “Active” and “Completed” courses.
You can find course length and expiry information bolded in the product description.
The sessions need to be watched in sequence and the next one won’t unlock until you finish the previous one. There is a little quiz at the end of each session to determine if you have completed that session. Once a session has been completed, you can move directly to the next session without any waiting time. The previous sessions will stay available for you to review.
One session of a multi-session course does usually take about one hour in length. Courses that consist of only one session can take up to 2 hours. You will find more information for your selected courses in their product description.
You can download all audio files to your device. Videos cannot be downloaded. All media is copyright The Power Path.
That depends on the product. Some courses expire and are only accessible for a limited time, while most audio files are available indefinitely. Please make sure to check the product description or contact firstname.lastname@example.org for further information. (Monthly support audio is available for a limited time and is removed from our site after three months.)
Courses remain available to customers unless otherwise noted. If you previously had access to a course but no longer are able to access it please email email@example.com with your course details and we will restore it for you.
Joining our Webinars
Live Power Path events, such as the remote group shamanic healings and webinars, are non-refundable.
For our webinar products, you will join us live via video (you will not be on camera). You can join from your computer, tablet or phone. Please ensure a stable internet connection (we recommend using Wi-Fi rather than mobile data).
Once you have purchased the product, you will have to complete the registration for the event depending on which platform we are using for the webinar. If it is a GoToWebinar event you will automatically be registered in the webinar and can follow the link in your order and email to start the webinar at the designated time.
For both platforms you will receive the registration link as soon as your order is completed via email. For Zoom webinars you will still need to follow the registration link and complete the registration process on our webinar platform Zoom. (GoToWebinar and in some cases Zoom).
We make the registration link available for you in three places:
- In your order confirmation, you will find a link with details for the webinar and some cases a button at the bottom of the confirmation email.
- In your customer account, go to the “Orders” section, open your order, and you will find the “Register” button under the “View” button to see the order details.
- In your email inbox, look for the follow-up email with the registration link sent after your order is complete in our system.
After the live webinar you can access the recording via the same registration link you received to sign up for the live event (see Where can I find the registration link for a webinar in this FAQs section.). We will also send another email with the link to access the recording to everyone who purchased the webinar product.
For the Group Healings, the webinar recording is available for around 48 hours. Other webinars can be available for up to 30 days, depending on the product. Please make sure to check the specific product description or contact firstname.lastname@example.org for further information
Do you still have a question and could not find the answer here? Please contact us at email@example.com with a specific description of your question and we are happy to help you directly.